Ordering, Paying, Shipping and Refund Policy information

 
 
ORDERING FROM OUR WEBSITE:

It is very easy to purchase dolls when we have them available for sale from this website.

  All you have to do is simply email us at 

 dollsbymarybenner@gmail.com

And we will send you a PayPal invoice.

If you need to talk to us in person regarding the purchase of a doll or layaway plan for a doll, email us and we will send you our phone number.  

In some cases you may find a paypal shopping cart/payment button,  if that is the case you may use that to purchase a doll.  We will confirm your order with a email as soon as we are notified of your purchase.   

For Payment:  We accept PayPal & most credit cards through Pay Pal,  & personal checks OR money orders from USA buyers.

For those who prefer to use their credit cards to purchase items,  you can pay us with Visa, Mastercard, Discovery Card, American Express, etc., through Pay Pal, click on the below link to learn more.

 
PayPal Acceptance Mark

 

 Shipping:

We ship our dolls & other products by USPS Priority or Priority Mail International.

The cost of shipping in the USA is strictly based on weight of the packed item, size of the package, location and zip code address.

For international Buyers we ship by Priority mail International

For international buyers,  the cost of shipping is based on weight,  height & girth of the packed item, and country the item is to be shipped.

INSURANCE IS OPTIONAL and based on whatever USPS charges for the amount that is being insured.

PLEASE NOTE:  We strive to keep shipping costs as low as possible for our collectors therefore we do not add handling fees or cost of packing materials to our shipping costs. 

 

Return Policy:

We have a TEN DAY Return Policy which we strictly adhere to:
1. Buyer must email us within 5 days after delivery.
2. Buyer must ship back the item within 10 days after contacting us.
3. The buyer is responsible for the return shipping costs usually with some exceptions.
PLEASE NOTE: The doll must be received in original condition, unused, undamaged, and contained within the same packaging it was shipped in.
4.  If buyers needs to talk to us about their return,  you can email us at dollsbymarybenner@gmail.com and we will email you our phone number.